Question 1

Do I need to make an appointment?

Accepted Answer

Yes. We primarily work by appointment so we can offer you personalized service and guarantee your space.

Question 2

Is a deposit required to book?

Accepted Answer

Yes. All appointments require a deposit to be confirmed. The deposit is deducted from the total service cost and is non-refundable .

Question 3

Can I cancel or change my appointment?

Accepted Answer

Yes. You can cancel or reschedule with a minimum of 24 hours' notice . Cancellations or changes made with less notice may result in the loss of your deposit.

Question 4

What happens if I'm late?

Accepted Answer

We offer a 10-minute grace period . After that time, the service may be reduced, modified, or canceled depending on the time available.

Question 5

What happens if I don't show up for my appointment?

Accepted Answer

No-shows forfeit their deposit. Future appointments may require a larger deposit or full payment in advance.

Question 6

Can I add another service during my appointment?

Accepted Answer

It depends on availability. If you wish to add a service, we recommend informing us in advance to reserve the necessary time.

Question 7

Can prices change?

Accepted Answer

Yes. The prices listed are starting prices. Designs, rhinestones, extensions, repairs, removals, and additional work may incur an extra cost.

Question 8

What should I do before my eyelash appointment?

Accepted Answer

Please arrive with your eye area clean, without mascara or makeup. If you have allergies or sensitivities, please inform us before your appointment.

Question 9

What information should I provide before a facial or waxing?

Accepted Answer

You must inform us about allergies, sensitivities, irritations, recent treatments, or products you are using that may affect the service.

Question 10

Do they offer touch-ups?

Accepted Answer

Yes, it depends on the service. If you have any issues directly related to the service, please contact us within 48 hours so we can assess it.

Question 11

Can I bring companions?

Accepted Answer

To maintain a comfortable and professional environment, we recommend attending alone. Children must be supervised by a responsible adult.

Question 12

How can I book?

Accepted Answer

You can book through our appointment system or using the contact methods available on our website.

Question 13

What payment methods do you accept?

Accepted Answer

We accept the payment methods indicated at the time of booking or communicated by our business.

Question 14

Do you have any other questions?

Accepted Answer

Don't hesitate to contact us. We're happy to help.

Frequently asked questions